Regulating delivery and installation policies with the desire to create added value for products when customers buy products from Tan Hiep Hung Company.
1. SCOPE OF APPLICATION
All customers who buy products on the website or come directly to view and purchase products at the company.
2. APPLICATION FORMS
- For orders over 5 million, we support delivery within the city. Over 30 million/order, we support delivery to suburban areas
- Charged delivery: In addition to the above free delivery cases, the remaining cases will be charged delivery fees according to the shipping fee table of the 3rd carrier or according to the company's fee table. This cost will be notified and confirmed by the company to you before you make payment and the company sends the goods.
3. DELIVERY TIME
- Delivery time will be from 2-6 days depending on shipping distance.
- In some objective cases, the Company may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown on the delivery route, problems during the export process. .
- While waiting to receive the goods, if you have any questions about shipping information, please contact our Hotline for assistance.
4. RESPONSIBILITY FOR TRANSPORTED GOODS
- The company will be responsible for the goods and risks such as loss or damage of the goods during the transportation process from our warehouse to you.
- You are responsible for checking the goods upon receipt. When you discover that the goods are damaged, scratched, broken, dented, or the goods are incorrect, sign to confirm the status of the goods with the delivery staff and immediately notify the Customer Care Department at the phone number. of the company.
- After the customer has signed to receive the goods without making notes or comments about the goods, the Company is not responsible for return requests due to damage, scratches, breakage, distortion, wrong goods, etc. from you later.
If the shipping service is specified and selected by you, you will be responsible for the goods and risks such as loss or damage of the goods during the process of transporting the goods from the company's warehouse to the destination. customers. The customer will be responsible for charges and related losses.
5. OTHER CONDITIONS
- The company only delivers goods to the correct recipient that the customer has registered when purchasing. During the delivery process, if there is an unclear change of recipient, we have the right to refuse delivery and request the customer to receive the goods at the company's sales location.
- If the delivery address is unclear, located in a corner, or in dangerous places, dangerous mountainous areas, or difficult transportation, we have the right to refuse to transport or deliver goods directly. next.
- In cases of force majeure, due to natural disasters, floods, ferry bridge failures, etc., we are not responsible for compensation for damages arising from untimely delivery or failure to transport goods to the specified location. agreed with the customer.
- In case we have transported the goods to the delivery location as agreed upon at the time of purchase, but for some reason the customer requests to return the goods, then the customer must bear the shipping costs according to company regulations. ty.
- For heavy and bulky products that need to be transported upstairs without an elevator, customers are requested to assist in delivery.
- During special days or festivals due to general traffic restrictions (road bans for some vehicles...) delivery time may change. We will call customers to confirm. most delivery time.
